The joint shopping festival allowed shoppers to access and enjoy exclusive offers and promos from a variety of brands in a one-stop shop.

“The campaign is JetCommerce Indonesia’s way to support and invest back in our brand clients,” said Antonious Adang, CEO of JetCommerce Indonesia.

This partnership comes at an opportune time as it was scheduled right after the 9.9 festivals, a period of peak shopping activity in anticipation of the holiday season, and with the strategy of keeping the momentum of the double-digit campaign.

Shoppers were able to see the Shopee X JetCommerce exclusive banner directing them to a customized landing page built by JetCommerce Indonesia team. The landing page featured special offers from the world’s leading brands.

This pop-up store-styled campaign was a unique opportunity for shoppers to enjoy up to 70% in discounts, 50% cash back as well as various Flash Sales from select brands. Products featured in this campaign were electronics, sports apparel and equipment, fashion, and home appliances.

The impending holiday shopping pop-up store gave brands a boost in sales during the period. Among the brands participating in this campaign are Under Armour, Ando, DC Shoes, Quiksilver, Country Fiesta, Ocean Pacific, Specs, Mizuno, Piero, Lotto, and Beko.

New data from media and research company MiQ Asia Pacific show that consumers about 60% of surveyed shoppers across India, China, and Southeast Asia plan to spend more in this fourth quarter of 2022, compared with last year.

Additionally, shoppers in India (58%), China (50%), and China (47%) revealed that they had earmarked a higher shopping budget this year compared to 2021, higher than the increased spending rate globally (46%).

Because of increased inflation and higher cost of products and services, however, 70% of them said they will be more conscientious about what they spend, the report showed, by conducting more research, reading more reviews, looking for deeper discounts, and relying more on price matching or comparison shopping before making a purchase.

Globally, the report showed that 74% of those surveyed will be spending on essentials, 43% equally on fashion and beauty products, and 34% would equally spend on health and electronics products. In Asia, however, shoppers plan to spend more on consumer electronics and entertainment purchases, the report showed.

They will also tend to shop earlier to take advantage of pre-holiday low prices and combine online prices with those in physical stores. The surge in shopping in Asia is expected to start on Black Friday and Cyber Monday this November.

Benefits for Brands

Shopee Indonesia and JetCommerce developed the campaign in anticipation of the robust spending that usually marks the following days of double-digit campaigns.

“This campaign is special because it is offered only to our eligible premium enablers. Through this collaboration Shopee x JetCommerce Brand Festival 2022, we aim jointly to support the convenience of participating brands in carrying out marketing strategies, integrating online sales channels, and attracting consumer interest, especially in the Shopee campaign.” according to Daniel Minardi, Head of Brands Management & Digital Products Shopee Indonesia

This partnership cements JetCommerce’s position as a premium enabler and partner for Shopee Indonesia and further solidifies the long-standing relationship between the two e-commerce leaders.

In this campaign, Shopee provided the homepage banners, placement banners, Flash Sale slots, push notifications to shoppers, and social media exposure.

Meanwhile, JetCommerce is responsible for fulfilling the support activities such as running exclusive promotions for the brands, ensuring price monitoring and the availability of stocks, creating well-designed shops, and vouchers, as well as providing free shipping options.

The post JetCommerce Indonesia Enlivens Shopee Brand Festival, Supports Brand Client Sales appeared first on #1 All-In-One E-commerce Platform.

When Henderson William Brand, chef to the British royal family, concocted a special chicken soup in 1835 for King George IV, little did he know that he had created an enduring business that would be renowned the world over even after nearly 200 years.

That special soup is known today as Brand’s Essence of Chicken, which in 1990 became part of the Suntory Group, bringing its own 100-year history of innovating new beverages, food, and health products.

But even with such remarkable and lasting success, the business still needs to move with the times if it aims to thrive and continue its success. To take businesses into the next century, Suntory has partnered with JetCommerce to build its online stores across multiple channels. This includes marketplaces such as Lazada and Shopee, as well as social commerce platforms such as TikTok and Line.

Unique Solutions and Powerful Capabilities

When Brand Suntory was looking for an ecommerce enabler to respond to their business needs, they sought a company that offered end-to-end capabilities, regional expertise, global standards, innovative technology, and a unique multichannel solution.

As the largest end-to-end ecommerce enabler in Southeast Asia, JetCommerce’s service offerings were just the solutions they needed. JetCommerce is an award-winning omnichannel enabler and software solutions provider in the region trusted by the world’s leading brands, offering the complete spectrum of ecommerce services, from key account management to store operation, inventory management, warehousing, customer service, ecommerce marketing, business intelligence, and data analysis.

JetCommerce is also able to support Brand’s bid to expand to new channels with resources and systems.

Under the partnership, JetCommerce is responsible for Channel Management Services, which encompasses the management of Brand’s marketplace stores, content, and promotions. JetCommerce also leads in reporting and performance reviews, as well as customer service.

JetCommerce is also taking the lead in Operation Management, Technology Integration, and Maintenance, merchandise receiving and handling, unpacking, processing and handling area, and for the PO management system. In receiving goods, JetCommerce will check the physical goods against the delivery order, and issue goods receiving notes and daily reports.

JetCommerce also manages Brand Suntory’s Order Fulfillment, including picking items from the location, ensuring the supervisor’s authorization to pack the item, scanning and recording the item’s serial number into the database, and providing real-time access to the dashboard.

Brand’s products will be secured in JetCommerce’s world-class storage facilities in Thailand, managed through a real-time dashboard that offers visibility to the inventory level, ensuring a 30-day stock coverage based on aligned target sales, and follows a First Expired, First Out, and First In, First Out system.

In these facilities, products will be picked and packed for delivery by JetCommerce personnel, ensuring boxes perfectly fit the product size. To offer Brand’s customers the best value in the last-mile delivery process, JetCommerce bears the delivery fee when the basket value exceeds 1,000 Thailand baht, and coordinates product returns from customers.

Quick Wins and Keys to Success

Since the start of the partnership, Brand’s is already garnering success. Brand’s ranked #2 among health products during the Lazada Birthday sale celebration, and – #1 in the Health category during the Lazada 6.6 mega sale days, Meanwhile, it ranked #2 in the Health category during the Shopee 3.15 sale day.

Brand’s Suntory attributes these winning results to JetCommerce’s deep knowledge of ecommerce best practices and regional expertise.

“JetCommerce understands the business cycle well and is always ready to adjust and support us to ensure that both our parties achieve our business goals,” said Alisa Techawongwattana, Head of E-Commerce of Suntory Beverage & Food (Thailand) Co., Ltd.

“JetCommerce strategically leveraged Suntory’s data of current customers to capture new audiences, expand our customer base, and increase basket size.”

Apart from Essence of Chicken, the product assortment was also expanded to include Brand’s Bird’s Nest and Veta Berry beverages. 

Partnership with a Bright Future

Moving forward, JetCommerce will work toward establishing Brand’s stores in all ecommerce touchpoints to align with the company’s business objectives.

“JetCommerce has the regional experience and professional capability to understand the ecommerce cycle and offer the full option of services and functions,” said Alisa Techawongwattana, Head of E-Commerce of Suntory Beverage & Food (Thailand) Co., Ltd.

The post JetCommerce Leads Brand’s Suntory with Multichannel eCommerce Solution appeared first on #1 All-In-One E-commerce Platform.

As the first and only basketball specialty concept store in the Philippines, Titan started as a brick-and-mortar retail business in 2010. The retailer established stores in posh locations and around the metropolis, such as Bonifacio Global City, Megamall, Conrad, Vertis, Alabang, and Solenad.

While a great part of its success can be attributed to its physical stores, the brand recognized the obvious opportunities of opening online stores. This prospect compelled Titan to become an e-commerce pioneer to open an online channel ahead of other industry players. The brand, however, needed internal expertise to operate a digital store. As a result, it chose to hand over its online business operations to a specialist e-commerce enabler, which provided guidance and expertise in the operations and logistics departments of running an e-commerce channel.

But like any other business, the company wanted to grow more, leading it to explore potential partners that could help it achieve more success.

JetCommerce was initially referred to Titan in 2016 by the regional team of one of its biggest brand partners. To succeed in this area, the company believed that simply employing a service provider was not enough. It needed a committed and capable partner.

“TITAN saw JetCommerce as not just a third-party service provider as an enabler, but as an overall key partner to grow within the long run,” said Raymond Canteras, Titan’s Digital Director. 

Strategies for Success

One of TITAN’s key priorities has always been to continuously innovate to provide consumers with the best experiences, whether online or offline. With the help of JetCommerce, the brand launched its first mobile application in 2018, bringing it closer to consumers with just a flick and click on their mobile phones.

“By being deeply connected to the consumers, we get to understand them better and know how to serve them in the best and most seamless ways possible,” Raymond Added.

The partnership also allowed JetCommerce to rebuild and manage Titan’s website Titan22.com and develop a fully customized mobile app until 2021. Today, JetCommerce’s role has evolved where it currently manages Titan’s warehousing, logistics, last-mile fulfillment, and customer service line following established service level agreements.

The companies also embarked on several successful campaigns such as 11.11 and new activation or program rollouts, some of which have resulted in “single-day – or even just minutes – sell-outs of certain products with thousands of quantities”.

Titan is particularly proud of the partnership’s biggest success thus far when JetCommerce provided expert support in 2020 as the Covid-19 pandemic exploded. The two entities working together enabled them to quickly serve the sudden burst in online demand and respond to the shift in consumer behavior.

“Every campaign we have collaborated in always had a lot of key takeaways that have helped and will continue to help us grow,” adding that “despite all the challenges faced throughout that period, JetCommerce was able to provide the best service levels the brand could ask for.”

Filling the Gaps

Since partnering with JetCommerce, Titan has consistently achieved significant growth in its e-commerce business year after year. On its first full year with JetCommerce in 2017, the brand’s digital business grew by 50% from the previous year. And now, six years later, the company projects to grow more than 10x bigger from the collaboration’s launch in 2016.

This only demonstrates how Titan’s customers consistently enjoy high excellence in services rendered by JetCommerce 99% of the time each month. The Titan22.com website has also established itself as a highly reliable channel in the country, from user experience to last-mile order fulfillment.

“Titan’s vision is to empower the hoop dreams of athletes around the world. With the help of JetCommerce, the brand can reach every part of the country”.

Future of the Partnership

Even while the retail business landscape and consumer behavior continue to shift, Titan attributes the partnership’s success to the masterful way both companies worked together, adapted, and responded quickly to provide the best service levels possible to customers.

“Effective and efficient collaboration is very critical to the success of the partnership. Both sides have made the necessary investments to grow. There’s still a lot more games to win together in the future,” said Henrika Fellizar, JetCommerce Philippines Chief Executive Officer. “With the expertise, both parties have in the retail industry and e-commerce, we expect the partnership to keep growing.”

The post Titan Projects 10x Business Growth in 2022 since Partnering with JetCommerce in the Philippines appeared first on #1 All-In-One E-commerce Platform.

In today’s ecommerce landscape, brands and retailers are expected to have a multi-channel presence in key platforms – from marketplaces, social media,direct-to-consumer channels, and more.

A flurry of simultaneous activities is required to capture and engage with audiences in today’s e-commerce landscape – from employing influencers, producing live streams, launching flash sales, or competing in mega-day sales, the e-commerce market is saturated with opportunities.

The challenge most brands are facing, however, is not knowing which platforms are best suited for their brands and managing large-scale operations, eventually taking their focus from business growth.

Ando, a popular brand of sandals and casual shoes for men, women, and children established in the ‘90s in Indonesia, had built a reputation over the years for stylish, quality, and affordable products to become a local favorite, was on the lookout for a reliable, experienced e-commerce partner.

A Trusted and Reliable Partner

With the aim of scaling its business through ecommerce, Ando partnered with JetCommerce Indonesia to create its online stores in major marketplaces: Shopee, Lazada, Tokopedia, Tiktok, and direct-to-consumer. 

“We were looking for a reliable and trusted partner. JetCommerce, with its current extensive regional experience and reputation, was able to show us a clear path to scalability,” said Sherly Yulianita, ANDO’s Online Sales Head.

With this partnership, JetCommerce is now responsible for a wide range of ecommerce services to get Ando to achieve its goals. One innovative initiative of the service is producing and broadcasting live-streaming videos for Ando on Shopee.

“It’s our pleasure to work with great partners such as ANDO. We are collaborating tightly on various tasks such as marketplace management, fulfillment, customer services, and warehousing, and it’s been a pleasure to see the results, partnership, and level of sync” said Antonius Adang, Chief Executive Officer of JetCommerce Indonesia.

Expanding Ando’s Playing Field

As a groundbreaking ecommerce marketing tool, live streaming has gained popularity in recent years due to its more engaging and authentic format, done in real-time. Combining video technology, entertainment, and retail, live streaming enables brands to communicate and connect with target audiences at a deeper level while monetizing live content.

As the largest end-to-end ecommerce enabler in Southeast Asia, JetCommerce offers professional broadcasting and live streaming services from our studios at JetCommerce HQ. From formulating the right strategy for your brand to creating a detailed communication plan, sourcing influencers and hosts for the broadcast, or using our in-house broadcasters, our aTeam offers the full spectrum of services to connect businesses with 370 million internet users in Southeast Asia.

“JetCommerce helps us to focus on designing and developing our products, while they handle our store operations,” Sherly added. “Allowing our customers to have an incredible shopping experience from Ando’s official store.”

The partnership also leverages TikTok’s wide market coverage across the region. For the official inauguration of Ando’s TikTok store in December 2021, JetCommerce supported the company during a live stream where several successful campaigns, including the ‘Buy 1 Get 3 Pairs’ and ‘Buy Shoes Get Nokia Phone.’

Demonstrated Results

Since the store’s soft launch on TikTok, Ando was able to rake in impressive earnings.

Across Ando’s online stores in other marketplaces, JetCommerce’s strategic initiatives have already shown remarkable results.

Campaign revenues have posted double-digit growth every month, the biggest ones from the 7.7, 9.9, 11.11, and 12.12 mega sale days. Meanwhile, business-as-usual (BAU) days have substantially increased in revenues, while overall sales have more than tripled.

Aside from the Tiktok Shop launch in December 2021, other significant milestones that Ando achieved with the help of eCommerce’s strategic efforts include

• Improvement of order fulfillment
• Maintenance of customer and after-sales service excellence
• Maintenance of good inventory levels
• Initiation of two new campaigns to boost sales: 
  • Free Gimmick Campaign
  • Free Random Mystery Box

Moving forward, Ando intends to expand to another key local marketplace BliBli with support from JetCommerce.

“The future looks promising,“ said Ms.Yulianita as the company witnesses and achieves overall growth on the path toward long-term success. “Both parties strive to grow. Many campaigns and strategies worked extremely well,” added Mr. Adang.

The post Ando Experiences Remarkable Growth Spurt in Indonesia with JetCommerce Strategy and Services appeared first on #1 All-In-One E-commerce Platform.

From Innovative Strategies To Marketplace Leaders

With a unique heritage in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to advancing dermatology and skincare solutions. Through trusted partnerships with healthcare professionals, Galderma ensures to meet individual consumer and patient needs with superior outcomes and offers cutting-edge, premium brands that fit people’s individual needs, across the full spectrum of dermatology through aesthetics, consumer care, and prescription medications.

As the market leader in the Philippine-derived derived Sensitive Skincare Market, its leading Consumer brand, Cetaphil was eyeing a move online. In addition to its range of classic best-sellers, including the cult-favorite Gentle Skin Cleanser, Cetaphil has introduced new ranges in recent years, including Cetaphil Baby, and Cetaphil Pro AD Derma, and Cetaphil Bright Healthy Radiance which was launched at the onset of the COVID-19 pandemic. With the emerging consumer trend for science-driven skincare, Galderma knew the potential of expanding its reach and introducing its brand benefits to a broader audience.

E-commerce Market Entry

Galderma was determined to establish a presence in the newly minted playground, that is e-commerce. The opportunity presented itself when COVID-19 hit. E-commerce boomed and became a significant priority for the group’s strategy. Being the market leader for sensitive skincare in the offline retail space, Galderma was determined also to secure its top position in the online marketplace leaderboards.

The Challenge

Galderma identified the strong presence of competition in the online market, and specifically in online marketplaces such as Lazada, Shopee, and Zalora.The group’s competitors have been in e-commerce for a number of years now and knew how to operate in an online environment and win the market. This means that Galderma needed a rapid go-to-market strategy with the accumulated know-how and technology to utilize the major market shift.

Choosing JetCommerce

JetCommerce account management team was able to recognize a gap in the market and developed an innovative approach to enter a highly saturated market.

Galderma entered a client partnership agreement with JetCommerce for end-to-end services including e-commerce platform design and development, performance marketing, order fulfillment and warehousing, delivery and logistics, customer service call centers, creative production, marketing planning, and strategy, and channel management.

With JetCommerce as the largest end-to-end e-commerce enabler in the region,  processes are more streamlined, reducing long-term unit costs operating under the economies of scale principle.

JetCommerce team started formulating Galderma’s strategy on multiple channels such as Lazada, Shopee, Zalora, Edamama, and now expanding outright services to Grab.

The Strategy

Using keyword and search data, JetCommerce team analysis of the market has shown that consumers are shifting towards dermatologically-backed, and science-driven products in the skincare industry, where consumers are increasingly well informed and constantly looking for each and every ingredient in the product.

The online consumers are very well aware of ingredients and their benefits – and JetCommerce team highlighted Galderma’s quality ingredients and supporting science in each campaign, assets, search ads, and throughout the brand’s online presence. While focusing on educating consumers about Galderma’s benefits, the team knew how to balance the premium brand positioning of Galderma together with the marketplace’s promo-driven audience and created a strategy that complemented the brand’s position in the market.

Collaboration, Technology, and Creative Thinking

Data presented by JetCommerce allowed Galderma to execute bundling and sampling strategies shifting assortments that started with 50+ SKUs to a selection that is growing by the day.

Using the analytics on consumer behavior, the team analysis detected that consumers usually purchase specific items together, allowing the team to respond quickly to the shifting demands by creating the right bundles.

Success and Achievements

JetCommerce team achieved success utilizing extensive market experience working with the top brands from various industries, relationships with the platforms and marketplaces, understanding of the market, the focus on innovating our systems and technologies, and a dedicated team that embodies the JetCommerce DNA.

The post JetCommerce Philippines and Galderma: a Quick Journey to Become Marketplace Leaders Using Data and Innovative Strategies appeared first on #1 All-In-One E-commerce Platform.

Even before the pandemic, live streaming in e-commerce had started to gain popularity among shoppers, enabling them to engage with influencers, attend online events, and discover new products. The lockdowns and social distancing restrictions have only served to amplify the use of live streaming and revolutionize the e-commerce sphere.

In recent years, consumer shopping habits have shifted, and live streaming has become a newfound way for retailers and brands to connect with shoppers.

A Fun and Exciting Approach

To better serve our brand clients, JetCommerce offers live-streaming services to engage and retain the audience in a fun and exciting new way.

Pedigree and Whiskas, the world-leading brands of pet food, have partnered with JetCommerce to oversee their live-streaming functions. We have been managing their official store on Shopee since July 2021. The brands decided to embark on a live-streaming journey with JetCommerce. The strategies we implemented for the brands are focused on the data, as we aim to keep the customers informed on the best nutritional practice and health-related matters for their pets.

Under this partnership, JetCommerce broadcasts weekly live streams (4 streams per month) for the two brands. As the largest e-commerce enabler in Southeast Asia, our task is to manage the entire live-streaming process from the strategy to conceptualization, content, production setup, and marketing leading up to the live-streaming session.

Our team invites celebrities to participate in live-streaming events to boost engagement and sales. Dr. Tarng, a leading veterinarian in Thailand, is one of our special guests who regularly hosts live-streaming sessions. She shares her insights on pet health, feeding schedules, and nutritional values and gives practical advice to viewers who tune into the show.

Since broadcasting started, Pedigree and Whiskas have racked up a solid fan base on their Shopee store, with an average of 10,000 viewers per session and about 1,000 additional followers after each live stream event, and still growing!

Live Streaming: Revolutionizing E-commerce

The live-streaming market is projected to expand by 22.4%, reaching $4.26 billion by 2028. New researches suggest that brands should consider adding the live-streaming approach to the marketing mix to engage with the 370-million Southeast Asia on a deeper level.

JetCommerce can amplify your brand voice and identity through a fun and interactive social experience. These real-time videos can introduce and review your product, bringing your brand to life right where your customers spend the most time.

By offering innovative live-streaming services, JetCommerce helps brands communicate, connect, and build relationships with their customers while boosting sales for their business.

Our broadcasting and live-streaming solutions encompass the complete range of relevant services, from developing the right strategy for your brand to sourcing influencers and hosting the event with our in-house broadcasters. We can create a detailed communication plan and organize the live session for your brand. Our offerings also include post-production analytics with in-depth data about the campaign, audience, and your viewers’ shopping preferences so you can better plan your next move.

Our production professionals work with state-of-the-art equipment to produce quality-broadcast live-streaming videos that best represent your brand at JetCommerce headquarters in Thailand.

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